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Clients Can Now Follow Their Case in a Secure Online Portal

TJS client relations team member helping a client with the online portal

Updates, messages, reports, your agreement and your invoices, in one secure place you can open at any hour.

Waiting for news on an investigation can be stressful. You want to know what is happening, and you shouldn’t have to wait for a phone call to find out. That is why every TJS client now has access to a secure online portal for their case.

What you can do in the portal

  • Follow progress. See updates on your case as the work moves forward.
  • Message your team. Ask a question or share new information with the people working your case, and keep the whole conversation in one place.
  • Read your reports. Once a report is released to you, it is there to read and download.
  • Keep your paperwork together. Your signed agreement, invoices and receipts are kept with your case.
  • Know who is working for you. See the investigator assigned to your case.
  • Ask for more. If your situation changes, you can request additional work from inside your case.

Private by design

Your portal shows only your own case. Sign-in is secure, and we decide carefully what appears there, so sensitive information is shared with you on purpose, not by accident.

How to sign in

When your case is opened, we send you a link to set up your access. After that, use Client & staff sign in at the top of our website. If you have any trouble, call us and we will help you get in.

Not a client yet? Request a confidential consultation and tell us what is going on.

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