At TJS Private Investigations / Terrance Private Investigator & Associates, we are dedicated to delivering professional, results-driven investigative services. Because of the time, resources, and expertise invested into every case from the very beginning, all retainers are non-refundable as clearly stated in the Retainer Agreement you signed and agreed to.
Exceptions
In the rare circumstance where a refund is granted at our sole discretion, the following will apply:
A $500 consultation fee will be deducted.
A $250 service fee will also be deducted to cover administrative and case preparation costs.
Consultations
Consultations are provided as a professional service. If you choose to retain us for investigative services, the consultation fee is waived. However, if you decide not to move forward with our services after consultation, the $500 consultation fee remains due and payable, and may be deducted from your retainer if applicable.
Credit Card Payments & Chargebacks
If you paid your retainer with a credit card and later initiate a fraudulent chargeback with your bank or credit card provider after signing the Retainer Agreement, we will take the following actions:
Provide full documentation of the signed Retainer Agreement, payment authorization, and case file history to your bank as proof of valid charges.
Pursue both civil and criminal remedies to the fullest extent of the law for fraudulent claims, theft of services, and breach of contract.
Submitting a false or fraudulent chargeback is considered theft and will be handled accordingly.
Confidentiality & Client Privilege
All cases are protected by client-investigator confidentiality and privilege. We take the privacy of our clients extremely seriously. However, if a client violates the terms of the Retainer Agreement—including but not limited to fraudulent claims, non-payment, or breach of contract—the confidentiality clause is considered void.
In such instances, we reserve the right to make necessary case details public or disclose them in legal proceedings solely for the purpose of recovering outstanding balances, enforcing our rights, and protecting our business from loss.
Our Commitment
We strive to support our clients with professionalism, discretion, and dedication. While we cannot offer time or expertise for free, we ensure that every client receives the highest level of service and clarity throughout their case.
If refund is granted it will take 5-15 business days or longer depending on your financial institution.